FAQ

All non-custodial wallets that provide a blockchain address and are compatible with either the Metamask or WalletConnect standard can be used. This includes most hardware wallets and almost all software wallets on both desktop and mobile devices. If you have a wallet that is not compatible, remember the old adage in the blockchain world: 'not your keys, not your crypto'.

Yes, any wallet that is compatible with Metamask or the WalletConnect standard can be used. You can add your Safe{Wallet} to nupont through the WalletConnect standard (look for "WalletConnect" in the Safe{Wallet} Dashboard), and nupont also integrates directly with Safe{Wallet}, recognizing its multisig transactions and signers natively. This works on both desktop and mobile. See our Safe{Wallet} integration guide for full setup instructions, or contact our technical support if you need help connecting your Safe{Wallet}.

nupont supports Ethereum as standard across all plans. Our Professional and Enterprise plans also support Polygon, Binance Smart Chain, and Arbitrum. Enterprise customers can request support for additional blockchains. All stablecoins and ERC-20 tokens are supported, as well as NFTs (ERC-721 and ERC-1155).

nupont supports all ERC-20 tokens and stablecoins on supported blockchains, including USDC, USDT, EURC, and custom tokens. You can also manage ERC-721 and ERC-1155 NFTs. If you need support for a specific token or blockchain, please contact our team.

nupont's aim is to provide a seamless straight-through process with your existing IT infrastructure. Using EBICS and sFTP, your ERP and TMS systems can interact directly with our servers without any manual intervention. If you would like to set up a Single Sign-On (SSO) to authorize your users to the nupont application via SAML, please contact us to discuss the details of the link.

nupont generates a virtual account number for each combination of address, token, and network, both for your own accounts and those of your business partners. This makes booking into your ERP or TMS system a breeze. For the typical limitations of the currency and amount fields, nupont provides different solutions to choose from.

nupont can integrate with any accounting software or ERP system via standard file formats (MT940, camt.053), sFTP, EBICS, or our API. Popular integrations include SAP, Twinfield, Oracle, Sage, and many mid-market accounting systems. Contact us for specific software compatibility.

Yes. nupont supports MT940 account statements (all plans), camt.053 format (Professional and Enterprise), and custom exports via API or sFTP. You can also generate reports for reconciliation with your ERP system.

nupont provides a checksum and total in the fiat currency of your choice to reconcile imported balances on both the ERP/TMS and blockchain. This way, you can be sure that all data has been posted to your systems accordingly.

Yes. All transactions are visible on-chain immediately and updated in near real-time within the nupont application. You can track transaction history, create account statements on-demand, and integrate live data feeds into your ERP system.

Yes, you can see the number of NFTs issued per ERC-721 or ERC-1155 you own and the number of individual owners in the nupont NFT Detail view.

All customer data is currently stored in Frankfurt, Germany, and is therefore subject to the European GDPR. If you are in another jurisdiction and require your data to be transferred outside the EU, please contact us for a data processor in your country.

Yes. nupont is built with compliance in mind. We comply with GDPR for data protection, support MiCAR compliant stablecoins, and support ISO 20022 messaging. For specific regulatory requirements in your jurisdiction, please contact our compliance team.

All data in transit is encrypted using TLS 1.3. Customer data is encrypted at rest. Access to customer data is restricted to authorized personnel and requires multi-factor authentication. Regular security audits and penetration testing ensure ongoing protection.

nupont is designed for regulated financial institutions and enterprises. Banks, payment processors, and licensed crypto businesses use nupont for compliant stablecoin operations. We provide audit trails and transaction reporting required by regulators.

nupont is designed to support regulated financial institutions. We are a technology service provider and never hold customer funds or private keys. Our infrastructure is designed for banks and licensed crypto businesses to operate stablecoin payment rails. Contact our compliance team for jurisdiction-specific regulatory details.

nupont operates after the bank's AML and KYC checks. Your existing procedures remain unchanged.

Yes. On supported blockchains and through multisig wallets, banks can implement transaction approval workflows. Once settled on-chain, transactions are irreversible (as with any blockchain), but our system supports pre-settlement controls, approval gates, and transaction hold periods for compliance.

Stablecoin transactions settle in blockchain confirmation time (typically 12-15 seconds on Ethereum). There is no counterparty risk once settled: funds are directly on the blockchain. nupont provides real-time tracking and settlement confirmation via our API and dashboard.

Yes. nupont is designed to support correspondent banking use cases. Banks can use stablecoin payment rails as an alternative to SWIFT and correspondent networks, with instant settlement, lower fees, and direct custody. This is particularly valuable for emerging markets and 24/7 operations.

nupont supports major stablecoins like USDC and bank-issued stablecoins where available. Enterprise and banking customers can request additional stablecoin support. All stablecoins are on-chain, audited, and regulated under MiCAR or equivalent frameworks.

nupont itself is not a custodian and never holds customer funds or private keys for bank or customer wallets. Custody depends on your setup: you can use self-custody (via multisig wallets), institutional custody partners, or other enterprise custody solutions.

Enterprise and banking customers receive guaranteed 99.9% uptime SLA. Our infrastructure is redundant and geographically distributed. We provide 24/6 priority support, incident response, and disaster recovery planning. Contact us for specific SLA and uptime requirements.

Yes. Integration testing without real money is possible. For banking customers, we provide a separate production-like test environment that is isolated from our internal test systems.

An Ethereum standard that allows you to prepare a transaction and delegate the signature to the bank. The bank signs within its own HSM. Private keys never leave the bank. nupont covers gas fees; the bank only needs to hold USDC, never ETH.

Our Startup plan (€199/month) is designed for companies under 3 years old. Standard (€380/month) includes more accounts and connectivity. Professional (€880/month) adds camt.053 statements and EBICS. Enterprise plans are customized. See our pricing page for full feature comparison.

Yes. You can upgrade or downgrade your plan at any time. Changes take effect at your next billing cycle. Contact our sales team if you need a custom arrangement.

Yes. Most plans include a free trial period. Sign up at nupont.app to explore the platform risk-free.

We accept credit cards, bank transfers, and can arrange invoicing for Enterprise customers. You can manage your subscription and billing at any time through the nupont app.

You can sign up and connect your first wallet in minutes. Full ERP integration and custom setup typically takes 1-2 weeks depending on your infrastructure. Our onboarding team will guide you through each step.

Startup and Standard plans include email support, Monday–Friday 9:00–16:00 CET. Professional plans include extended hours (8:00–18:00). Enterprise customers receive 24/6 priority support. All plans have access to our documentation and knowledge base.

Yes. We offer onboarding training, system integration consulting, and ongoing support. Our team can help you optimize your workflows and ensure smooth adoption across your organization.

Absolutely. Visit our demo page to schedule a personalized walk-through with our team.